Reference

What You Agree to When You Use 7zz7

These terms set out the rules that govern your account, your transactions through bKash, Nagad, and Rocket, and your use of the lobby — whether you are in Dhaka, Chittagong, or Sylhet.

Account eligibility rulesbKash, Nagad, Rocket wallet termsLobby access conditionsAccount suspension groundsDispute and contact process
7zz7 What You Agree to When You Use 7zz7
HOW WE HANDLE ACCOUNTS

Account Security and Your Rights Under These Terms

Your account is protected by standard security practices including OTP verification at login and PIN confirmation on wallet transactions. We do not share your account data with third parties outside what is required to process your bKash, Nagad, or Rocket transactions. You have the right to request a summary of the data we hold on your account at any time through the Help Centre. If you believe an error has been made against your account — such as a wallet deduction without a corresponding transaction record — you can raise a formal dispute and we will review the ledger within the period stated in our dispute policy.

OTP Login Verification

Every login to your account requires OTP confirmation. This prevents unauthorised access even if your password is compromised, keeping your wallet balance and history secure.

Wallet Transaction Audit

All bKash, Nagad, and Rocket transactions are logged against your account ledger. You can view the full history inside your account wallet tab at any time.

Data Access Request

Under these terms, you can request a copy of your account data through the Help Centre. We process these requests in line with applicable data handling obligations in eligible regions.

Account Closure Request

If you want to close your account, submit a request via the Help Centre or email support. Any verified balance in your wallet will be processed through your linked payment method before closure is confirmed.

TERMS CONTACT PATHS

Reach Us About Any Terms Question

If a clause is unclear or you believe your account has been actioned in a way that does not match these terms, contact us directly. We have three routes available and aim to give you a substantive reply — not an automated acknowledgement — through each of them. Account-specific queries, including wallet disputes involving bKash, Nagad, or Rocket transactions, should include your account ID and the transaction reference so we can pull the correct record.

Live Chat Open the chat widget from any page inside your account. Raise a terms query, share your account ID, and our team will respond with a reference to the relevant clause.
Email Support Send a written query to our support address. For wallet or payment disputes tied to bKash, Nagad, or Rocket, attach the transaction screenshot for faster resolution.
Account Help Centre Log into your account and open the Help section. You can raise a formal terms dispute there, and it creates a tracked ticket with a case reference number.

Common Questions About 7zz7 Terms and Conditions

These are the questions we get most often about how the terms apply to real account situations — from wallet disputes to account suspension and data requests. If your question is not here, raise it through live chat or the Help Centre with your account ID ready.

Yes. The terms cover every part of your account activity, including deposits and withdrawals via bKash, Nagad, and Rocket. Wallet transaction rules are a core part of the agreement.

Any verified balance in your wallet at the time of suspension is reviewed through our standard withdrawal verification process. We contact you with the outcome via your registered contact details.

We post the updated terms here with a revision date. Continuing to use your account after the update means you accept the changes. We recommend checking this page periodically.

Log into your account, open the Help Centre, and submit a dispute ticket. Include your account ID and the relevant transaction reference. This creates a tracked case with a reference number.

No. These terms operate alongside applicable law. If local law in your region restricts access or certain activity, it takes precedence. Eligibility depends on your local law and eligible regions.

Submit a data access request through the Help Centre or via email support. We process these requests in line with our data handling obligations for supported and eligible regions.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.